PRESS RELEASE
DIGITAL AUTOMATION




Quadient Advances AI Capabilities to Help Organizations Power
Better Customer Interactions and Revenue Growth
Paris, May 28, 2025

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business
connections, announces the release of advanced AI capabilities designed for crafting and orchestrating highly
personalized, omnichannel customer interactions. The extended AI is part of the latest release of Quadient
Inspire, an industry-leading customer communications management (CCM) solution, and represents Quadient’s
continued investment in transforming the way businesses dynamically communicate with customers.

New AI-driven capabilities include real-time sentiment analysis and scoring, language translation and personally
identifiable information (PII) detection. The new advancements enable businesses to deliver seamless, effective
and meaningful interactions to their customers while empowering employees to create and improve
communications effortlessly. With the integration of advanced AI assistance, Quadient Inspire now empowers
organizations to achieve up to 50% faster content creation and double communication output without increasing
headcount. By guiding authors with real-time suggestions, Inspire dramatically accelerates time-to-market while
improving consistency, quality and regulatory alignment across all customer communications.

“Quadient Inspire has evolved significantly, leveraging AI capabilities for faster content creation and refinement,
high-level personalization, language translation and automation of sophisticated workflows,” said Robert Palmer,
research VP with IDC’s imaging, printing, and document solutions group. “The latest Inspire release includes
expanded cloud environment options, supporting Quadient's AnyPrem promise. Quadient continues to innovate,
setting a high standard for customer communication management in an increasingly dynamic digital
environment.”

“Quadient is always striving for new heights in CCM leadership, and we’re excited to be reshaping the industry
with the new opportunities AI and automation provide," said Chris Hartigan, chief solution officer, digital,
Quadient. “Our strategy for driving innovation is focused on elevating customer interactions, streamlining and
automating workflows, discovering actionable insights, ensuring regulatory adherence and driving better
business outcomes. Quadient’s intelligent platform is helping businesses tackle some of the biggest mountains
they face today – measuring, optimizing and driving value with intelligent, personalized customer
communications.”

The latest release of Quadient Inspire (R17) includes more than 300 enhancements, offering advanced content
management like importing the latest InDesign and Quark files, leveraging PDF Forms support and utilizing track
changes to enhance collaboration and compliance. To strengthen regulatory compliance, Inspire includes a
variety of features to simplify the design of accessible communications, with an automated PDF accessibility tool
that remediates legacy documents on-demand or in high-volume batches by applying accessibility templates.
Additionally, the latest Quadient Inspire release supports even more cloud environments for seamless
deployment.

For more information on Quadient Inspire, visit: www.quadient.com/en/inspire-whats-new.




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PRESS RELEASE
DIGITAL AUTOMATION




About Quadient®
Quadient is a global automation platform powering secure and sustainable business connections through digital
and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth
journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment
B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are
eligible for PEA-PME investing. For more information about Quadient, visit http://www.quadient.com/en/.

Contacts
Joe Scolaro, Quadient
Global Press Relations Manager
+1 203-301-3673
jscolaro@quadient.com

Kiley Ribordy, Walker Sands
Senior PR Director
quadientpr@walkersands.com




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